목 차

Ⅰ. 전국 장애인복지관 현황 ····················································· 493

제 1 절 유형, 법인 및 종교성향의 분포 ···················································· 493

제 2 절 이용자 및 종사자 현황 ································································ 498

1. 이용자 현황 ························································································ 498

2. 종사자 현황 ························································································· 501

3. 자격증 소지현황···················································································· 505

제 3 절 세입․세출 등 재정 현황 ································································ 514

1. 재정 현황 ··························································································· 514

제 4 절 시설 구조 및 규모 ······································································· 521

1. 장애인복지관 구조 및 규모 ·········································································· 521

2. 지역별 장애인복지관 구조 및 규모 ···························································· 526

II. 전국 장애인복지관 평가 결과 ·············································· 539

제 1 절 평가결과 개요 ·············································································· 539

1. 평가결과 종합 ·························································································· 539

2. 2008년 평가결과와 비교 ··········································································· 547

제 2 절 지역별 평가결과 ··········································································· 551

제 3 절 유형별 평가결과 ··········································································· 589

제 4 절 영역별 평가결과 ··········································································· 603

Ⅲ. 장애인복지관 평가 결론 및 제언 ········································ 766

제1절 평가지표 개발 및 평가과정 고찰 ······················································ 766

제2절 2009년도 품질관리 대상 기관에 대한 2011년 평가결과 분석 ·········· 790

제3절 향후 장애인복지관 평가를 위한 정책 제언 ········································ 797

[제 6 장] 생활인 및 이용자 만족도

I. 생활인 및 이용자 조사대상 및 지표 ······································ 807

II. 생활인 및 이용자 만족도 조사 결과 ···································· 809

제 1 절 만족도 조사 대상 ········································································· 809

제 2 절 전반적인 생활인 및 이용자 만족도 조사 결과 ······························· 811

제 3 절 각 특성별 생활인 만족도 조사결과 ··············································· 813

제 4 절 각 특성별 이용자 만족도 조사결과 ··············································· 814

출처: 보건복지부

작성자: 이현정