수요자 중심의 행정시스템 구축방안 연구-각론

연구책임자 : 황혜신(연구위원) 이광희(연구위원) 조태준(부연구위원)
공동연구자 : 김현준(고려대 교수) 박혜준(서울대 교수) 권순만(서울대 교수)
                  박기환(중앙대 교수) 권혁주(서울대 교수) 이근주(이화여대 교수)

목차

제1장 수요자 중심의 육아․보육 행정시스템 구축방안········· 1
▸박혜준
제1절 서 론 ·············································································· 2
제2절 수요자 중심 육아보육 서비스 현황 분석 ···························23
제3절 수요자 중심 육아보육 행정시스템 구축 방안 ·····················37
제4절 수요자 중심의 육아보육 행정시스템 성과관리방안 ·············61

제2장 수요자 중심의 노인복지 행정시스템 구축방안······· 71
▸권 순 만
제1절 서론 ···················································································72
제2절 수요자 중심 노인복지 서비스의 현황 분석 ·························79
제3절 수요자 중심 노인복지 행정시스템 구축 방안 ····················89
제4절 수요자 중심의 노인복지시스템 성과관리 방안 ················106
제5절 노인복지에서의 주요 시사점 ·········································121

제3장 수요자 중심의 식품안전시스템 구축방안·············· 127
▸박 기 환
제1절 서 론 ············································································· 128
제2절 수요자 중심 식품안전 행정시스템 현황 분석 ·················· 134
제3절 수요자 중심 식품안전 행정시스템 구축 방안 ·················· 161
제4절 수요자 중심 식품안전 행정시스템 성과관리방안 ············· 179

제4장 수요자 중심의 고용보험시스템 구축방안·············· 193
▸권 혁 주
제1절 서 론 ············································································· 194
제2절 수요자 중심의 시각과 접근방법 ······································ 196
제3절 고용보험의 정책현황 ······················································ 201
제4절 수요자 중심의 실업보험 시스템 성과관리 방안 ··············· 227
제5절 결 론 ············································································· 230

제5장 수요자 중심의 민원행정시스템 구축 방안:
국민신문고····························································· 233
▸이 근 주
제1절 서 론 ············································································· 234
제2절 국민신문고제도 현황 분석 ·············································· 250
제3절 수요자 중심의 민원행정시스템 구축 방향 ······················· 270
제4절 수요자 중심의 민원행정시스템 성과관리방안 ·················· 274

자료출처:한국행정연구원